Privacy Policy

Silent Reactor ("we", "us", "our") operates the website silentreactor.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using silentreactor.info, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

Silent Reactor is an independent gaming editorial platform based in Melbourne, Victoria, Australia. Our registered business address is Level 3, 350 Collins Street, Melbourne VIC 3000. ABN: 47 123 456 789. For privacy-related enquiries, you may contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including when you:

• Subscribe to our newsletter (name, email address, state/territory)
• Submit a contact form (name, email address, message content)
• Register interest in a tournament (name, email address, team details, state)
• Create a community account (display name, email address, state)

2.2 Information Collected Automatically

When you visit silentreactor.info, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar technologies. Please refer to our Cookie Policy for full details.

2.3 Information from Third Parties

We may receive aggregated, anonymised analytics data from third-party analytics providers (such as Google Analytics) to help us understand how our website is used. We do not receive personally identifiable information from these providers without your explicit consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To send you our newsletter and editorial content (with your consent)
• To respond to your enquiries and contact form submissions
• To process tournament registration interest and send event information
• To improve our website content, structure, and user experience
• To analyse website traffic and usage patterns (in anonymised form)
• To comply with our legal obligations under Australian law
• To detect and prevent fraud or abuse of our services

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose. We will not use your information for direct marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription)
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., website analytics, fraud prevention)
• Legal Obligation: Where we are required to process data to comply with Australian law
• Contractual Necessity: Where processing is necessary to fulfil a service you have requested

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website (e.g., email delivery services, hosting providers). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers we use are required to handle your data in accordance with Australian privacy law and our data processing agreements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe
• Contact form submissions are retained for up to 24 months
• Tournament registration data is retained for up to 12 months after the event
• Website analytics data is retained for up to 26 months in anonymised form

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time (e.g., by unsubscribing from our newsletter).
• Right to Complain: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on silentreactor.info. For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please read our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will promptly delete it.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (such as game developer sites or esports platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Your information is primarily stored and processed in Australia. Where we use third-party service providers located overseas (e.g., cloud hosting or email services), we ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, Silent Reactor, Level 3, 350 Collins Street, Melbourne VIC 3000, Australia

We will acknowledge your enquiry within 5 business days and provide a substantive response within 30 days.